CR Fellow: Designing Consent & Personalization in AI Systems
Personalized AI advisors and AI agents are rapidly becoming a reality for consumers. These AI systems have the potential to make the marketplace more...
Blog Posts
Found 210 posts
What Happens When an AI Agent Works for You?
AI agents are beginning to take on everyday tasks — booking travel, shopping for products, managing our online accounts. But who will these agents...
Yorba Successfully Completes Data Rights Protocol Conformance Testing
The Data Rights Protocol (DRP) consortium is happy to announce that Yorba, an authorized agent (AA) and DRP consortium member, has successfully...
CR AI Fellow: Building Trust and Safety in Generative AI through Observability
Consumer Reports (CR) has been exploring generative artificial intelligence (AI) through the launch of AskCR, an experimental chatbot that helps...
CR AI Fellow: Building a State Level AI Policy Tracker
With artificial intelligence (AI) rapidly transforming industry and communities, and federal lawmaking trailing behind technological advancements,...
California Business Groups Want It To Be Hard To Use Your Privacy Rights
Last week marked the end of the hectic California legislative session, with hundreds of bills receiving decisive action in the legislature during a...
AI News & Marketplace Roundup: Power-Hungry AI
AI is changing how consumers find information and how businesses interact with their customers. It’s essential to understand where the industry is...
Students at Carnegie Mellon University Present Agentic AI Concept: “FairPlay”
Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University, who...
Challenge Accepted
Earlier this year, we created Security Planner challenge coins for our volunteers, and my inbox and Signal messages began filling up with these coins...
New Report: Data Defense: Evaluating People-Search Site Removal Services
Seven years ago, I typed my own name into a search engine and was horrified to learn that my name, age, home address, and phone number were publicly...
Research
2024
Data Defense, Evaluating People-Search Site Removal Services
CR Vulnerability Disclosures, Video Doorbells
2023
Who Shares Your Information with Facebook? Sampling the Surveillance Economy in 2023
P2P Payment Apps: A Case Study for a Digital Finance Standard
2022
Broadband Pricing: What Consumer Reports Learned From 22,000 Internet Bills
2021
Credit Not Due: The Limitations of Popular Credit Score Apps
The State of Authorized Agent Opt-Outs Under the California Consumer Privacy Act
Effects of Varying Education Level and Job Status on Online Auto Insurance Price Quotes
Evaluating the Privacy Practices of Mental Health Apps
2000
California Consumer Privacy Act: Are Consumers' Digital Rights Protected?
Collecting #Receipts: Food Delivery Apps & Fee Transparency
White Papers
2023
2023 Consumer Cyber Readiness
A Raw Deal for US Consumers: Online platforms will make changes to better serve European Consumers but not US Consumers
Future of Memory Safety: Challenges and Recommendations
2022
Consumer Cyber Readiness
Opening Black Boxes: Addressing Legal Barriers to Public Interest Algorithmic Auditing
2021
The Case for Fair Market Rules for the Largest Online Platforms
2020
Platform Perceptions: Consumer Attitudes on Competition and Fairness in Online Platforms
Privacy Front and Center
2000
Direct-to-Consumer Genetic Testing: The Law Must Protect Consumers’ Genetic Privacy
Understanding the Scope of Data Collection by Major Technology Platforms
The Evolution of Consumer Attitudes Toward Online Tracking, 1995-2019
Survey Data
2019
Privacy Risk Benefit Survey
Data Privacy Habits Survey
Social Media Survey
2018
Privacy Control vs. Ownership Survey
Social Media Survey
Medical Privacy Survey
Social Media and Privacy Survey
2017
Net Neutrality Survey
Privacy and Net Neutrality Survey
Government and Consumer Issues Survey
2015
